Privacy Policy
What this policy covers
This policy explains how information is handled when a person browses the Water Mitigation Response Team website or calls the number on it. A restoration company that does work at a property keeps separate records and follows its own privacy rules.
Details given on a call
People who call may mention their name, a callback number, the property address and what happened with the water. Share only what the call needs, and keep payment card numbers, bank details and government ID numbers out of it.
Technical data from visits
Servers and analytics tools may record an IP address, browser type, device model, pages opened and the time of each visit. Browser settings let a visitor limit cookies and similar tracking.
Why information is used
Information helps with handling a water damage call, keeping the website running and safe, understanding which pages visitors use and meeting legal duties.
Passing details to restoration companies
A caller's address and a short description of the damage may go to the independent restoration company taking the job, so that it can plan the work. Information can also be disclosed when a law demands it or when safety is at stake.
Recorded calls
Anyone can ask at the start of a call whether it is recorded. Companies that handle calls set their own recording notices and follow the consent rules of their states.
How long information is kept
Records are held only while they serve the purposes above or while the law says to keep them. To ask about viewing, correcting or deleting information, call (888) 664-3027. Identity checks may apply.
Minors and updates
The website is written for adults who look after property. It does not knowingly gather information from children. A revised policy applies from the day it is posted.